Kenya Power has confirmed that its internal and external email communication systems have been significantly impacted by a global Microsoft service outage. The disruption, which began earlier today, has hindered the utility firm's ability to process electronic correspondence, affecting both administrative operations and customer support channels.
In a brief statement, the company acknowledged the technical difficulties and assured stakeholders that its technical teams are monitoring the situation closely. The outage appears to be part of a wider, international failure of Microsoft’s cloud-based services, which has affected various organizations across the globe.
While the email systems remain offline, Kenya Power has advised customers to utilize alternative communication platforms, including its official social media handles and mobile USSD codes, for urgent inquiries. The company has not yet provided a timeline for the full restoration of services, pending a resolution from the service provider.
This incident highlights the growing reliance of critical national infrastructure on centralized global cloud providers. As digital transformation continues to accelerate in Kenya, the vulnerability of essential services to international tech outages has become a growing concern for regulators and corporate IT departments alike.
Kenya Power remains one of the largest users of enterprise software in the country, and the disruption underscores the need for robust contingency planning in the face of global digital dependencies.